Our vision is to create a world where all


Our mission is to leverage ShotSpotter technology, service and thought leadership to reduce, mitigate and prevent gun violence. We do this by building trusted relationships that are focused on customer success and community engagement.

Welcome to SST service solutions – Quality Customer Support and More:

Every ShotSpotter customer is provided with a full technical support and additional services package to maximize the benefits of ShotSpotter technology and to ensure positive results. We are proud to say that we currently have a 92 percent customer service satisfaction level from our customers.

*92% of ShotSpotter customer satisfaction per our annual ShotSpotter Net Promoter customer service survey, 2016.
92% customer satisfaction

Beyond traditional technical support, customers can also take advantage of the following options:

  • Forensic services and analysis
  • Kelly-Frye and Daubert Admissible Evidence
  • Expert Witness Testimony
  • Integration Services
  • 24/7/365 Technical Support

Learn more about our support options

ShotSpotter customers benefit from 24/7 IRC Support and Analysis

  • SST acoustic analysts in the IRC receive extensive training on reviewing and classifying gunfire by distinguishing gunfire shots from other impulsive sounds that are not gunshots.
  • Once an alert is generated it is immediately sent to our trained acoustic experts who then analyze each incident in mere seconds, determining if the sound is gunfire.
  • Analysts are trained to identify additional contextual information such as multiple shooter alerts or full automatic weapons alerts – that can prove to be essential tactical intelligence for law enforcement agencies responding to these crimes.
Customer Experience Excellence

ShotSpotter’s Net Promoter Culture:

ShotSpotter is committed to our customers and understanding how they perceive their customer service experience. We conduct an annual Net Promoter survey to all current customers to gain insight into how well we are doing and then we build on those results to improve all of our interactions with customers.

Net Promoter Score Net Promoter Score

ShotSpotter Customers Applaud Top Notch Support

“ShotSpotter is an extremely professionally run company that provides a product and service invaluable to law enforcement. ShotSpotter is constantly changing with the times and technology to become more pertinent and useful, as well as providing a customer support base that is top notch. Everyone who I have encountered involved with ShotSpotter has been fantastic to work with.”
Sergeant | Rochester PD | Rochester, NY

Contact us to learn more
or schedule a demo